Palm Coast gets high ratings on National Citizen Survey, considers holding it less often

Palm Coast may hold the full national survey every other year and hold more detailed topical surveys in the off years.


(File photo)
(File photo)
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Palm Coast residents overwhelmingly rate the city as a good place to live, and have identified safety and the economy as priorities for the city in the coming two years.

The city of Palm Coast emailed 1,336 copies of the annual National Citizen Survey to residents last fall, and got 445 of them back.

This year was the 14th year the city has held the citizen survey, City Administration Coordinator Denise Bevan told City Council members at a Feb. 23 workshop, and the city is considering doing it less often — perhaps every other year instead of every year. The survey cost about $9,000 or $10,000 to implement in 2011, Bevan said, but the proposed cost for next year is about $15,000.

Councilman Bill McGuire praised city staff's work on the survey, but questioned how useful it actually is, particularly since the city has no way of telling how much consideration respondents are actually putting into filling it out.

"To be very blunt about it, I don’t see where this survey helps me to be a better city councilman," McGuire said. "I mean, it’s interesting, it’s somewhat provocative, but it’s not conclusive."

Palm Coast Mayor Jon Netts suggested the council consider doing the full survey every other year, but doing more detailed topical surveys in the intervening years.

Councilman Steve Nobile liked that approach.

"It’s good data," Nobile said. "My only opinion is we need to drill down more on certain areas, so we can start looking at actionable points."

Survey responses on the big questions were generally positive: A total of 26% of respondents rated the city as having an excellent quality of life and 51% said it had a good quality of life, while 21% rated it as having a fair quality of life and just 2% rated it as having a poor quality of life. (See the full results here: http://bit.ly/1p0KULD.)

The survey had more than 300 questions, not including demographic ones. Most of the questions are standard nationwide, but the city was added a few of its own custom questions this year.

The city also rolled out a new web version of the survey, but its results are unscientific. The web survey was taken 718 times, but the city had no way to keep respondents from taking it more than once. (See the results of the web survey here: http://bit.ly/1oF3g4M.) 

What do people like?

These characteristics of the city were rated "excellent" or "good" by 80% or more of respondents on the National Citizen Survey:

  • Neighborhood overall (83%)
  • Overall place to live (84%)
  • Place to retire (82%)
  • Overall appearance (89%)
  • Safety in neighborhood (88%)
  • Safe downtown/commercial area (87%)
  • Fire services (88%)
  • Ambulance or emergency medical (81%)
  • Paths and walking trails (80%)

What don't people like?

These characteristics of the city were rated "excellent" or "good" by 40% or less of respondents on the 2015 National Citizen Survey:

  • Vibrant downtown/commercial areas (31%)
  • Employment opportunities (8%)
  • Place to work (19%)
  • Mental health care (36%)
  • Services provided by the Federal Government (37%)
  • Street lighting (37%)

Statistical changes

Ratings that went up 7% or more from last year:

  • City as a place to visit (74% rating positively in 2015; 60% in 2014)
  • Overall economic heath (46% in 2015; 37% in 2014)
  • Cost of living (47% in 2015; 37%)
  • Overall quality of new development (38% in 2015; 30%)
  • Economic development (46% in 2015; 37%)
  • Traffic signal timing (42% in 2015; 35%)
  • Value of services for taxes paid (57% in 2015; 46% in 2014)
  • Overall direction that Palm Coast is taking (57% in 2015; 47%)
  • Confidence in Palm Coast government (44% in 2015; 35%)
  • Palm Coast government welcoming citizen involvement:(45% in 2015; 38%)

Ratings that went down 7% or more from last year:

  • Ease of bicycle travel (60% rating positively in 2015; 70% in 2014)
  • Ambulance or emergency medical services (81% in 2015; 91% in 2014)
  • Police (72% in 2015; 80% in 2014)
  • Street lighting (37% in 2015; 45% in 2014)
  • recreation centers and facilities (53% in 2015; 61% in 2014)

What would people pay more for?

About 80% of respondents said they would be willing to pay higher taxes for stormwater and drainage. Here's the full list of things more than 60% of respondents said they would be willing to pay increased taxes for: 

  • Stormwater and drainage
  • Youth programs
  • Park recreation facilities/programs
  • Economic development programs and incentives
  • Transportations and trails
  • Senior center and services  

Are city appearance standards too high? Too low?

  • 14% of respondents said they thought the city's appearance standards are too high
  • 12% thought they're too low
  • 25% said the city's level of service for maintaining neighborhood appearance and public landscapes should increase
  • 69% said the city's level of service for maintaining neighborhood appearance and public landscapes should be maintained
  • 6% said the city's  level of service for maintaining neighborhood appearance and public landscapes should decrease

 

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