- January 17, 2025
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Is the city of Palm Coast business friendly? Contrary to some anecdotes in the past, new data collected by city staff through surveys and stakeholder meetings show that the vast majority are very satisfied with the city’s permitting, inspections and customer service.
Chief Development Officer Jason DeLorenzo reported at the City Council workshop May 11 that, in recent months, three charrettes, or stakeholder meetings, were attended by a total of 50 people; email surveys were filled out by 287 business stakeholders — people with experience dealing with city business departments.
“This is a great example of why our strategic action plan is so important. I want to applaud our building department for being engaged … in how we can improve things.”
MILISSA HOLLAND
Among the questions asked was how these stakeholders would rate the city’s overall inspection process. Of 165 responses, 160 said they were very satisfied.
“Those are incredible numbers, and we did not expect to have such high scores,” DeLorenzo said.
Mayor Milissa Holland praised the staff-led fact-finding process — and the results.
“If we do hear something in the community that says we’re not business friendly, and that the satisfaction is not high in our city, this certainly demonstrates from our users a very different type of dynamic,” Holland said.
Council member Nick Klufas also said praised the city's work in improving the perception of business friendliness. Based on the data presented, he said, "All entities can approach the city of Palm Coast and be sure they will be treated fairly."
