- January 15, 2025
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The National Customer Service Association has awarded the 2022 Service Organization of the Year award to the city of Palm Coast as part of their All-Stars Awards program.
The city of Palm Coast was selected for enhancements to its citizen centric customer service portal.
If residents see a pothole, experience an issue with their water, or just need a question answered, they can visit the customer service portal and create a work order with the city. Most cases are responded to within the same business day or the following day. For after hours cases, a homegrown, automated after-hours service is available that automatically contacts an on-call technician, should an emergency occur. Emergencies includes sewer, water, or a street or traffic issue.
“I am so proud of our incredible team on achieving this wonderful recognition for the City,” City Manager Denise Bevan said. “Our team at the City of Palm Coast shows up to work every day with one goal in mind: serving our residents.”
For more information, contact the Public Information and Engagement Department by emailing [email protected].
