The City of Palm Coast is actively monitoring tropical activity in the Northwestern Caribbean as Tropical Storm Helene approaches Florida. We are working closely with our partner agencies, including Flagler County Emergency Management, to ensure our community is ready for any potential impacts.
As we progress through the remainder of hurricane season, it's important to stay prepared. Here's how you can take proactive steps to protect your family and property:
- Create a Hurricane Preparedness Plan: Ensure your family knows what to do before, during, and after a storm.
- Sign Up for ALERTFlagler: Stay informed with emergency notifications from Flagler County’s AlertFlagler system, which provides updates via phone, text, or email.
- Palm Coast Connect: During severe weather events, wait times on phone lines with customer service may be long. The fastest way to report concerns and request services is through Palm Coast Connect, where you can submit requests online quickly and efficiently.
- Residents with PEP Tanks: Many homes in Palm Coast rely on Pretreatment Effluent Pumping (PEP) tanks for wastewater management. During a power outage, these tanks cannot pump waste into the sewer system, so conserving water is crucial to prevent backups.
- PEP Tank Capacity: Your PEP tank can handle a normal day’s worth of water usage during a power outage.
- Backup Power: The City uses generators to provide power to neighborhood pump stations and works with Florida Power and Light to restore electricity to areas with PEP systems as quickly as possible.
- PEP Alarm: If your PEP alarm goes off, press the alarm silence button at the bottom of the control panel, then contact Palm Coast Customer Service at 386-986-2360 or submit a case through Palm Coast Connect.
- Review Your Evacuation and Flood Zones: In the event of a major storm, the City of Palm Coast may issue an evacuation order for your home's evacuation zone. Find out your evacuation zone and flood zone information.
- Sandbags: Sandbags and sand are available for purchased at many of our local businesses. With the potential for heavy rain and flooding, please avoid driving through flooded roads. If you encounter water on the roadway, take an alternate route to ensure your safety.
The City of Palm Coast will continue to closely monitor tropical activity as the storm approaches and provide updates and information as they become available.
